2.1 When will I receive my delivery?
In the shopping cart,
you will receive an Estimated Delivery Date. Please note that this is not a
guaranteed delivery date for your order. Some areas may take longer due to the
frequency of deliveries to the delivery zip code. Our system calculates this
estimated date considering the total amount of time to process your order
including: packaging, transit time to the delivery provider, and transit time
to the delivery address.
When placing your order, we consider these factors when calculating the
Estimated Delivery Date:
Processing: The amount of time it takes for us to prepare your order for
shipping. This typically takes 1 – 2 days however, some orders may ship
within as few as 4 hrs and some may take up to 5 days.
Time: The amount of time it takes your order to leave our distribution
center and arrive at the local delivery carrier.
Deliveries are made
Tuesday - Saturday with no advance call.
2.2 How many attempts will be made?
We will make 1 delivery
attempts for Parcel deliveries. After the 1 failed attempt at delivery, the
package(s) are returned to our warehouse and we will issue a credit for your
merchandise only. If you would like to have the merchandise re-delivered, you
will be responsible for the re-delivery fee.
2.3 What am I responsible for upon delivery?
Examine your order upon
delivery to ensure that there are no visible signs of damaged, missing or
incorrect pieces. In the event that there is missing, damaged or incorrect
packages, please Contact US within 48 hours of your delivery. For any
other problem with your order, please refer to our Return Policy.
3. Returns & Cancellations
- 30 DAYS TO CHANGE YOUR MIND
*products that are returned or exchanged must be clean and undamaged. Refunds
will be made in the same form of payment originally used to make the purchase.
It’s OK to change your
mind. If you’re not totally satisfied with your Rafeeq Gems purchase you can
return it within 30 days, together with proof of purchase, for a full refund*.
your return is easy!
Come see us!
• For item returns: send
the item(s) back to our Return Address. Please be sure to include a copy
of your completed Return Packing Slip and a copy of your receipt / order
confirmation in the return package.
Receipt, No Problem!
If the purchase was made
in the last 30 days, we can attempt to locate the purchase.
3.1 Return Policy
If you are not entirely
satisfied with your purchase, simply return the item within 30 days with your
receipt. Refunds will be issued in the same method of payment as the original
payment. Please note delivery fees are not refundable once the order has shipped
or if the merchandise is returned to the store. To see the complete Return
3.2 Cancellation Policy
Shipping Method: Parcel
If you a requesting to
cancel your order that is being shipped parcel, you must Contact Us within
2hrs from the time the order was placed. We apologize, orders placed online
are shipped parcel begin processing immediately at one of our Distribution
Centers to ensure order fulfillment and shipping time.
Shipping Method: India Post
If you would like to
cancel or change your Rafeeq Gems order being delivered by India Post, please
Contact Us as soon as possible. We will do everything we can to accommodate
your request. Please note once your order has shipped, you will receive a full
refund for the value of the merchandise only (including applicable tax);
shipping and handling will not be refunded.