Shipping & Return Policy

Shipping Policy: 

2.1 When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.


When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

 

  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Deliveries are made Tuesday - Saturday with no advance call.


2.2 How many attempts will be made?

We will make 1 delivery attempts for Parcel deliveries. After the 1 failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.


2.3 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there is missing, damaged or incorrect packages, please Contact US within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

 

3. Returns & Cancellations

 

Return policy

NO-NONSENSE - 30 DAYS TO CHANGE YOUR MIND


*products that are returned or exchanged must be clean and undamaged. Refunds will be made in the same form of payment originally used to make the purchase.

It’s OK to change your mind. If you’re not totally satisfied with your Rafeeq Gems purchase you can return it within 30 days, together with proof of purchase, for a full refund*.

 

Making your return is easy!

Come see us!

• For item returns: send the item(s) back to  our Return Address. Please be sure to include a copy of your completed Return Packing Slip and a copy of your receipt / order confirmation in the return package.

No Receipt, No Problem!

If the purchase was made in the last 30 days, we can attempt to locate the purchase.

 

 

3.1 Return Policy

If you are not entirely satisfied with your purchase, simply return the item within 30 days with your receipt. Refunds will be issued in the same method of payment as the original payment. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store. To see the complete Return Policy.


3.2 Cancellation Policy

Shipping Method: Parcel

If you a requesting to cancel your order that is being shipped parcel, you must Contact Us within 2hrs from the time the order was placed. We apologize, orders placed online are shipped parcel begin processing immediately at one of our Distribution Centers to ensure order fulfillment and shipping time.


Shipping Method: India Post

If you would like to cancel or change your Rafeeq Gems order being delivered by India Post, please Contact Us as soon as possible. We will do everything we can to accommodate your request. Please note once your order has shipped, you will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.