Terms & Conditions

1. In-Home Deliveries

In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about Rafeeq Gems deliveries:

 

1.1 When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

 

When placing your order, we consider these factors when calculating the Estimated Delivery Date:

•          Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

 

•          Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the working hours. The delivery company will make every effort to deliver within the time window provided.

 

1.2 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. Neither Rafeeq Gems nor the 3rd party Delivery Company that has been contracted by Rafeeq Gems to perform the delivery will be held responsible so receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

 

1.3 What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

 

1.4 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

 

1.5 Delivering to a Tradeshow or Convention Center?

In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a tradeshow, convention center or a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery.

 

1.6 Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

 

For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.

 

2.1 When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.


When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.

 

  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Deliveries are made Tuesday - Saturday with no advance call.


2.2 How many attempts will be made?

We will make 1 delivery attempts for Parcel deliveries. After the 1 failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.


2.3 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there is missing, damaged or incorrect packages, please Contact US within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

 

3. Returns & Cancellations

3.1 Return Policy

If you are not entirely satisfied with your purchase, simply return the item within 30 days with your receipt. Refunds will be issued in the same method of payment as the original payment. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store. To see the complete Return Policy.


3.2 Cancellation Policy

Shipping Method: Parcel

If you a requesting to cancel your order that is being shipped parcel, you must Contact Us within 2hrs from the time the order was placed. We apologize, orders placed online are shipped parcel begin processing immediately at one of our Distribution Centers to ensure order fulfillment and shipping time.


Shipping Method: India Post

If you would like to cancel or change your Rafeeq Gems order being delivered by India Post, please Contact Us as soon as possible. We will do everything we can to accommodate your request. Please note once your order has shipped, you will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.